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Updated by user Feb 07, 2017

The first sentence auto/ corrected alaram to Alabama its suppose to be alaram.

Original review posted by user Feb 07, 2017

I called recently ( 4 days ago) to have a windshield replaced in my 2006 Toyota Corolla due to a rock from a mudslide last September when we had torrential rains up in North Phx a rock dislodged from the mountain on cave creek and put a very elongated chip in the windshield. I have a Viper Alabama and NEVER have had any problems with it .

The alaram has an antenna which is taped to the windshield. This antenna controls the remote which allows the vehicle to disengage the alarm for opening doors and starting the vehicle. The man at the shop who put my windshield in took the antenna off the windshield but did not replace it . The reason is because he cut the wires on it and it was damaged.

He did not inform my husband whom took the car in for me to get the work done. I went to use the vehicle and was locked out with not being able to start the car and it was late at night at Arby's and I was stranded. This company refused to return my telephone calls and inquiry as to why they cut my antenna wires and why they were not fixing THEIR shoty and careless workmanship. The corporate office literally acted ignorant when I called several days in a row to obtain help.

They are an Ca based company but I learned today their licenses was SUSPENDED in 2013 , California for non payment of taxes and further government action is pending against them. They apparently don't let suspended licenses stop them for continuing to cheat customers. I learned from the BBB in AZ and CA that they have a bad long history of DAMAGING customers vehicles without justification or compensation. I also learned that they are now a Delaware corporation and have issues there.

They have changed their business, name but also continue to use Auto Glass Now which has been SUSPENDED . It is appalling the three states are not in sync with this business and their parent businesses which they use both to defraud and harm consumers which are unaware of their illegalities. Those who are vulnerable and trust. Those who don't know how to check out their fraud and deceit.

These are the people this business is just waiting to get a hold of. It is a sad day today but with the help of those on this website reading these complaints and the agencies referenced I am sure if everyone follows through w a complaint to the attorney general S office an investigation will be launched and consumers may find relief. It is companies like this that require a legal mandate to make them do the right thing by their customers . I will be following through with every agency I can and taking legal action.

No oneh deserves to be robbed of their money and their property Destroyed. Karen S Nogle, Paradise Valley, AZ , USA

Reason of review: Damaged or defective.

Monetary Loss: $899.

Preferred solution: Pay to replace the car alaram system their employee destroyed . UCC unconsciousable contract , illegal . .

Location: 701 W Bethany Home Rd, Phoenix, AZ 85013, USA

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