Auto Glass Now

AUTO GLASS NOW / SKEWED RATINGS

Auto Glass Now has developed a history of removing honest negative ratings in order to distort the truth about the overall customer experiences. This review, had been deleted and is now being reposted.

My son had his windshield replaced on his 2021 Rubicon at this establishment, only to have the windshield develop a significant crack over 26 inches long 6 days later.

Their website states in part, "Every replacement comes with a Lifetime Warranty" what they don't tell you is that they refuse to honor their own warranty and that they have actually received 22 "One-Star" reviews out of 40 on the Downers Grove Chamber of Commerce Website. I understand that Jeremy Humphrey, the store manager, was extremely rude and condescending. My son, who happens to be an Air Force veteran and current Police Officer, tends to sometimes take it on the chin. I, however, believe that we should stand up for our rights and call out establishments that RIP OFF the American Consumer.

Jeremy should be ashamed of himself and do what's right. I encourage others NOT to do business with Auto Glass Now in Downers Grove. Most appreciate Veterans and their Service to our Country.

Auto Glass Now is not one of them. HORRIBLE ESTABLISHMENT!!!

AUTO GLASS NOW / SKEWED RATINGS

Auto Glass Now has developed a history of removing honest negative ratings in order to distort the truth about the overall customer experiences. This review, had been deleted and is now being reposted.

My son had his windshield replaced on his 2021 Rubicon at this establishment, only to have the windshield develop a significant crack over 26 inches long 6 days later.

Their website states in part " Every replacement comes with a Lifetime Warranty" what they don't tell you is that they refuse to honor their own warranty and that they have actually received 22 " One-Star" reviews out of 40 on the Downers Grove Chamber of Commerce Website. I understand that Jeremy Humphrey, the store manager, was extremely rude and condescending. My son , who happens to be an Air Force veteran and current Police Officer tends to sometimes take it on the chin. I, however, believe that we should stand up for our rights and call out establishments that RIP-OFF the American Consumer.

Jeremy should be ashamed of himself and do what's right. I encourage others NOT to do business with Auto Glass Now in Downers Grove. Most appreciate Veterans and their Service to our Country.

Auto Glass Now is not one of them. HORRIBLE ESTABLISHMENT!!!

Had a windshield replacement with these guys in September. Yesterday I was sitting in my car warming it up.

After about 5 minutes of warming the car up I was ready to back out of my garage. Before backing out I noticed my rear windshield was a bit frosted so I cut on the rear defrost. A few seconds later, there was a loud noise! I looked back and my windshield was cracked all over!

I got out because I thought somebody shot through my windowthats how loud it was! When checking i noticed that my windshield was just cracked and the edges of it were gone. What happened? The rear defrost happened!

I called them to explain what went in and was automatically dismissed and told the warranty doesnt cover those things. I asked to speak to the DM, Mark. He eventually called with the same mess. He told me tempered glass doesnt crack!

The lies! I have contacted my lawyer because this is bigger than $700.

My kids were in the car scared half to death and now Im out of work today. This cant be the way.

I had my windshield replaced on 3/19/2022. It has now leaked into my car from above mirror.

It has wet my headliner and my monitor that operates my radio, ac, and car accessories. I came yesterday after realizing it was pouring water in. The manager Tara said windshield would be in at 10:30am so I arrived at 10:45am. I have sat until 12:22pm to finally be taken back.

She assured me that it would only take and hour and a half. Yet I have waited for an hour and a half for her to say it's not her problem. After I addressed my concerns yet again over me losing money not once but twice and still will have been here three hours today not to mention the damages done to my car. Which, state farm paid for the windshield replacement.

She decided she should take lunch and left after I said I was filing a complaint. I do except a response and assistance in addressing this matter. Also, from further conversations the gentleman that put my window in is no longer employed here because your company was "waiting for him to quit".

If he wasn't suitable for the job and completed them properly, he should have never been employed because now my car has been affected by no fault of my own. I also want my computer screen in my car replaced that has been damaged.

Today I had an appointment at the Reno and Council location to have my windshield replaced for a crack that went from my passenger side to my almost my drivers side and wiper level on my 2010 Toyota Camry. I had questions regarding the windshield so the receptionist wrote to CHECK WINDSHEILD on the ticket first.

My car was taken to the back of the shop and about 30 minutes later the receptionist came to get me saying did you know your car was a 2009 and not 2012 Camary. We went to the back and behind the shop where 2 guys were working outside. They had already taken my windshield out and thrown it into a pile of broken windshields on the ground. They had NOT CHECKED the windshield before taking the old one out against the new one because if they had we would not all be looking at the giant hole with glue and the new windshield that didn't fit because it was for a different year car.

Human error, I understand. The receptionist said "Don't worry, I call around and we will get this figured out." I said you can't put the old one back in, the crack is already spreading. She assured me it would be no problem. Her and I walked back up to the front.

we came up front and she walked over to another man behind a desk and explained what was going on. she said " We will have to eat it, it said on the ticket to check windshield and they didn't" she then made some calls. Now Oklahoma just had 2 storms and I know glass is hard to find. My car also happens to be in high demand.

No one was talking to me. About 30 minutes later the man who was beside the desk and she was talking to drove my car back around the front. The receptionist had disappeared at this time. He said did she explain everything to me.

I said no one has told me anything. He said Glass is in high demand. I said I am aware of that, how long do you think it will be. I asked if he could order it and he said glass is in high demand.

I said are you going to fix it and he said we can't fix it glass is in high demand. He would never give me a clear answer. My window was duck taped onto my car now at this point, no seal around outside of glass and cracks all over glass because it had been thrown on the ground. Even the grass and mud was still on the glass.

There were so many cracks on the glasswork there was not a spot bigger than a dollar bill length not splintered. I said how can I drive this, it's illegal. He said it won't hurt you. I said no it's safety glass it would;d just fall in my lap and shatter.

The integrity of the glass has now become a safety hazard for the only vehicle I have. The car I brought in was legal to drive on the street. The car I have now is not. It also bows with the force of the wind while you drive it.

It is totally unsafe. I finally did get it home and called the receptionist back and asked if she was going to make this good or not. She said of course if that's what I wanted. I said I brought my car into have my glass replaced and was sent out with a car that was dangerous and basically sent away.

I feel I was taken advantage of, treated unfairly, completely with no customer satisfaction and I was a very pleasant customer, I feel like I was discriminated as a female client. Basically, 2 men messed up by not checking the ticket against the product before starting to replace it. Then to cover their mistake, I am shoved out the door without explanation of a plan to get new product ordered and to keep from having to fix a mistake I am given an unsafe vehicle and I feel like they didn't want me to come back. When I did cal back, she said they would call around and call me back.

I finally did receive a call where she told me they had been busy but she would call me Friday morning and he would try to pull a magic trick out of his hat. I get the fact that a windshield will have to be found and brought in from some other place. I have now called around myself. Not one time have I heard an apology or any type of true customer service out of this office of Auto Glass Now.

This was a horrible experience. I drove in with a car that was at least legal.

Now the car is a hazard and NOT legal to drive.I am now having to rent a car until I can have my windshield replaced. I would like for Auto Glass No to cover the cost of 249.00 of the windshield or rental car fees until my car is fixed due to their carelessness.

I do have pictures and customer witnesses to follow this claim.